Party-Directed Mediation: Facilitating Dialogue Between Individuals (3rd Edition), by Gregorio Billikopf, University of California. Focus on mediation of deep-seated interpersonal conflict between peers as well as supervisor-subordinate mediation (Negotiated Performance Appraisal). Other chapters of interest include empathic listening, interpersonal negotiation skills and cultural differences. Spanish version of this book is available under Mediación Interpersonal, both in the Internet Archive as well as the University of California websites.  

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